Frequently asked questions
Answers for product, wholesale, sample, customization and shipping inquiries.
Can I buy directly through the website?
This website is a product catalog. Send an inquiry and we will confirm the product specification, quantity, availability, destination and quotation before an order is accepted.
What is the minimum order quantity?
MOQ varies by product and customization. Include the product link and target quantity in your inquiry so we can confirm the applicable minimum.
Can I request a sample?
Samples may be available for selected products. Sample price, shipping cost and dispatch time are confirmed before payment.
Do you offer logo, color or packaging customization?
Some products support private-label or packaging options. Feasibility, MOQ, artwork requirements, sample approval and lead time are confirmed case by case.
How do I check compatibility?
Send the exact model, dimensions, mounting standard or intended application. Do not rely only on a general product title when fit or compatibility is safety-critical.
Do you ship internationally?
Shipping feasibility depends on the product and destination. We confirm available methods after reviewing the inquiry. Buyers are responsible for local import, possession and use requirements.
What payment methods are available?
Available payment terms are stated in the formal quotation. Do not send payment to an account that has not been confirmed through our published contact details.
How long does an order take?
Lead time depends on stock, quantity and customization. An estimated production and shipping schedule is included in the quotation.
What information should I include?
Product link or reference, quantity, destination country, required specifications, logo or packaging requirements and your preferred delivery timeframe.
Still have a question?
Send the product link and your requirements to our inquiry team.